At we take pride in our customer service guarantee
We have a high level of expertise and undergo continuous learning and development. We enjoy taking care of you and listening to you. We work to deliver you the best possible health outcome.
If you’re not happy, we’re not happy
We live by the philosophy that if you’re not happy, we’re not happy. We offer a customer service guarantee.
About our customer service guarantee
If you’re not 100% happy with your Pilates session, we’ll give you a full refund
Customer service guarantee terms and conditions
- The claim must be lodged before the next session or up to a maximum of 4 days after the service has been delivered.
- The refund will be made for the same value of the original service.
- The refund services cannot be redeemed for cash or products.
- The refund is not transferable.
- The cancellation policy still applies.