Complaints Handling Policy

sidelying push through

Taube Pilates seeks to resolve difficulties, grievances and complaints in a prompt, impartial and just manner with our Complaints Handling policy.

Our complaints handling policy ensures that clients and students have the right to the principles of fairness, accessibility, transparency, responsiveness, accountability and constructiveness.

Productive and harmonious relaxing and beautiful workout environments and where any concerns or grievances are managed promptly, impartially and justly.

Taube Plates views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint. Our policy is:

To provide a fair complaints procedure, which is clear and easy to use for anyone wishing to make a complaint

  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure all complaints are responded to in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired

A complaint can be received verbally, by phone, by email or in writing.

Confidentiality All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

 

We will bend over backwards to make you happy! 🙂